onsite visits, if not under Premium support plan or for installation / reinstallation
- On Site visit of a trained Product/Network engineer to troubleshoot and identify the defective system
- If Equipment defective, A & T communicates estimated repair charges ( if hardware not under warranty ).
- If the rates are acceptable, equipment sent to A & T for repair at customer cost,
- After repair / check, A & T will return to customer at A & T Cost.
- If onsite re-installation needed, on call charges will again apply.